More than ever, tens of millions of people rely on iOS to perform many of their daily tasks.
These include not only typical mobile phone tasks such as calling and texting, but also
smartphone/tablet tasks such as surfing the Web, sending and receiving email, taking
photos and videos, getting directions, scheduling appointments, and using apps. Our iOS
devices also contain crucial information that we need to access regularly, including our
contacts, bookmarks, notes, and calendars. Increasingly, each of us sees our device as an
extension of our self, making this the most crucial tool in our day-to-day lives and, so, the
one indispensable device.
So it is no wonder that our lives are upset, possibly even derailed temporarily, when
our iOS device doesn’t work the way it should (or the way we think it should). If an email
doesn’t go through, web page text is difficult to read, or an app freezes, our productivity
(and possibly our sanity) suffers. In such situations, all we want is for things to return to
normal so our lives can get back on track.
But how do we get our iOS device to act normally again? After all, the iPhone and the
iPad are the devices that are supposed to “just work.” Glitches and hiccups and crashes
just aren’t supposed to happen with iOS. Alas, they happen all too often and most of the
time it isn’t obvious not only why the problem occurred, but what can be done to fix it
(and prevent it from happening again in the future).

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